Many unhappy returns : one man's quest to turn around the most unpopular organization in America
Item details
- ISBN: 1591394414 (pbk.)
- ISBN: 9781591394419 (pbk.)
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Physical Description:
print
xii, 340 p. : ill ; 24 cm. - Publisher: Boston, Mass. : Harvard Business School Press, c2005.
Contents / Notes
Bibliography, etc. Note: | Includes bibliographical references (p. 317-330) and index. |
Formatted Contents Note: | Prologue: Why I Wrote This Story -- From a Political Storm to a Practical Plan -- The IRS Is Out of Control: A Growing Crisis -- Operating on Good, Sound Business Principles: A Family Tradition -- You're Gonna Do What? From Businessman to Taxman -- Promising Everything to Everybody Will Not Get Us There: Regaining the Initiative -- If You Already Have an 83,000-Page Rules Manual, Will More Rules Solve Your Problems? Legislating Change -- So Many People, So Much Distrust: Rebuilding Relationships -- Fixing the Plane While Flying to a New Destination -- Will People Always Hate the Tax Collector? Changing the Culture -- When Everybody Is Your Customer and the Tax Code Is Your Bible: Providing Quality Service -- When Are You Going to Fire the Management and Punish the Wrongdoers? Reconciling the Past While Focusing on the Future -- Replacing the Furnace in the Basement and Calling It a Christmas Present: Reorganizing the IRS -- You Want More Money After Wasting $4 Billion on Computers That Don't Work? Modernizing IRS Technology -- The Cover-Up Is Worse Than the Crime: Averting and Managing Crises -- Why People Think the IRS Picks on the Little Guy and Lets the Big Guy Get Away: Making the IRS Effective at Enforcing Compliance -- The IRS Can't Fix the Tax Code and the Budget: What Honest Taxpayers Should Demand -- Epilogue: What the Story Tells Us -- IRS Budget and Productivity: How the IRS Uses Its Budget. |
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Subject: | United States. Internal Revenue Service Tax administration and procedure United States Belastingdiensten Organisatieverandering Steuerverwaltung Finanzpolitik USA |
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Call Number / Copy Notes | Barcode | Shelving Location | Status | |
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Athens Regional Library System: Athens-Clarke County Library |
NONFIC 352.44 ROSSOTTI (
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31001000790122 | NONFICTION | Available |
Electronic resources
Version of Resource: http://catdir.loc.gov/catdir/toc/ecip051/2004023103.html
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