Perfect phrases for coaching employee performance : hundreds of ready-to-use phrases for building employee engagement and creating star performers

Poole, Laura. (Author).

Item details

ISBN: 9780071809511 (alk. paper)
ISBN: 0071809511 (alk. paper)
ISBN: 9780071809528 (e-ISBN)
ISBN: 007180952X (e-ISBN)
Physical Description: print
xi, 211 pages ; 22 cm
Publisher: New York : McGraw-Hill, [2013]

Contents / Notes

Formatted Contents Note:

Preface -- Introduction: coaching :what it is and what it's not -- Coaching people in new positions -- Encouraging engagement -- Learning about them -- Onboarding and training -- Coaching employees -- Know your employees -- Performance review -- Goal setting -- Meetings -- Problem solving -- Coaching employee performance after a crisis -- Coaching low performers -- Coaching average performers -- Coaching top performers -- Coaching teams -- Forming teams -- Brainstorming -- Norming and performing -- Team success and achievement -- Using coaching techniques with superiors -- Communication -- Relationship building -- Change initiatives.