The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy.

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Georgia Public Library Service - Georgia Public Library Service - Professional Collection 025.587 Q14 50723010147318 Stacks Checked out

Record details

  • ISBN: 9780838911730 (paperback)
  • ISBN: 0838911730 (paperback)
  • Physical Description: xiii, 186 pages : illustrations ; 23 cm
  • Publisher: Chicago : American Library Association, 2014.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman.
Subject: Academic libraries > United States > Evaluation > Case studies.
Research libraries > United States > Evaluation > Case studies.
Public services (Libraries) > Evaluation > Case studies.
Libraries > Quality control > Case studies.
Library administration > United States > Case studies.
Library administration > Canada > Case studies.
Academic libraries > Evaluation.
Libraries > Quality control.
Library administration.
Public services (Libraries) > Evaluation.
Research libraries > Evaluation.
United States.
Genre: Case studies.