Successful enquiry answering every time / Tim Buckley Owen.

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Available copies

  • 1 copy at PINES.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Georgia Public Library Service - Georgia Public Library Service - Professional Collection 025.52 B9247 50723010146567 Stacks Available -

Record details

  • ISBN: 9781856048118 (pbk.)
  • ISBN: 185604811X (pbk.)
  • Physical Description: xiii, 156 p. ; 24 cm.
  • Edition: 6th ed.
  • Publisher: London : Facet, 2012.

Content descriptions

General Note: Previous ed.: published as Success at the enquiry desk. 2006.
"The sixth edition of Tim Buckley Owen's classic Success at the enquiry desk. Fully revised and updated."
Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: Introduction -- Eight ideas for successful enquiry answering -- What do they really want? -- Flying blind -- Getting started -- Smarter searching -- Help! Everything's gone wrong -- Success! Now let's add some value -- Setting up : how do you start? -- Choosing your toolkit.
Subject: Reference services (Libraries) > Great Britain.
Libraries > Customer services.
Reference services (Libraries)
Information retrieval